Real Hanoi Bicycle Experience
About Us
Saddle Up For An Unforgettable Adventure!
Friends Travel Vietnam the Travel Company Turning Travellers Into Friends Since 2012
What's In A Name
A lot of people ask us “ Why are you called Friends Travel Vietnam? ” Simple, we believe in providing & building for our clients unique local travel experiences that we would only be good enough for our own friends and families.
That’s why we go on each and every tour we provide, making sure they are up to standard, before making them part of our bouquet. In short, we go on bad tours to make sure that you never have to.
With Biking Around Vietnam it’s not any different, we’ve spent hours ensuring the tour is as enjoyable and authentic as possible.
Traveling with kids...
We have two young children (Sem & Levi), so we completely understand the challenges that goes along with travelling with your bundles of joy.
When you plan a vacation with children you don’t simply book a hotel, take a quick look at the local attractions and sit back and relax. Rather, your time is spent scouring Tripadvisor and travel blogs for activities that can distract and entertain your little loved ones while also giving you a memorable experience. It’s a constant juggling act that can leave you even more exhausted than when you started out. After your trip you return home with the distinct feeling of needing a holiday from your holiday.
That’s not what we want, and that’s exactly why you need us to help
and to assist you in choosing your holiday! So relax and no matter the size of your family, we have a solution waiting!
With our spotless service reputation and personal attention we creating your dream, because a memory is only worth remembering when shared with your loved ones!
We’re waiting to make your dream holiday a reality!
We Don't Believe In Going The Extra Mile…
…We believe in going the entire distance! At the Real Hanoi Bicycle Experience we strive to provide exceptional bicycle service, ensuring that we form an unforgettable bond with our clients.
That’s why, when booking any tour through us, our clients automatically gain access to all of our special service perks:
- Complimentary breakfast and drinks service.
- Free luggage storage facilities & free luggage transport to any Hotel or Hostel in the Old Quarter
- Access to our showers to wash the dust of your feet.
- The use of our lounge area.
- Access to our bunk beds, because we understand that Hanoi can become a little “over stimulating”.
- Wifi, computer access and printing services.
- Free laundry service + complimentary Friends Travel Vietnam laundry bag
- Ticket booking services.
The welcoming smell of fresh coffee...
The welcoming smell of fresh coffee... The sight of limestone karts towering over a peaceful blue see... the sound of a thousand motorbikes hooting in solidarity… These are just some of the things Vietnam has become famous for. At Friends Travel Vietnam we would like to add one more thing to the list: Exceptional customer service and having fun while providing it. Okay, that’s two things, sorry, not sorry. This is also not a claim we make lightly or as some kind of PR gimmick; we’ve worked far too hard to be able to make this claim for it to be used as a glitzy headline or marketing tool.
It would be unfair to try and categorise Friends Travel Vietnam as just a Travel agency or as just a Tour Operator. We are so much more than that, as a quick glance at our Google, Facebook and Tripadvisor reviews will attest. We are, in fact, a family, endlessly working to enhance the quality of service provided throughout Vietnam. But then again, you already know this, that’s why you are here, reading this text...
Let's Meet our Team
It's always nice to be able to put a face to the people helping you, especially when they are creating the Vietnamese odyssey of your dreams!
All of our guides, travel consultants, drivers and other team members follow a specially devised training program to develop their expertise in all aspects of travel and customer service. We personally check the hotels, resorts, trips, cruises, restaurants and all other services involved in your itinerary, We listen very carefully to our travellers where believe the "secrets are hidden in details" as a requirements in order to deliver the right itineraries and experiences.
Friends Travel Vietnam is committed to operating with the highest standards of service and professionalism while we continuing to improve every day on our qualities as self reflection on our services that make us not just good, but great. Let's meet our team, shall we?
These are the words we live and do business by...
Without them we won’t be able to deliver exceptional service! Our commitment to you is to provide you with a travel experience in Vietnam that is without comparison. For us to do this we need to have a clear set of policies and terms that explains how we deal with certain situations.
What is the procedure if my flight is delayed? What happens if I cancel my booking? What if inclement weather affects my tour? You’ll find the answer to all these questions in ourterms and policies , as well as an in depth explanation in our FAQs.
Please feel free to read through them and don’t hesitate to contact us with any and all queries!